PRIVACY POLICY

Bayside Home Improvement LLC
Serving Washington
Effective Date: 04/28/24
Last Updated: 05/22/25

1. INFORMATION WE COLLECT

We collect information you provide directly to us through our Washington website forms, phone calls, emails, text messages, and social media interactions, including:

Personal Information:

Full name and contact person
Email address
Phone number (mobile and landline)
Home address throughout Washington State
ZIP code and specific service location
Project details and home improvement needs
Property information and photos
Payment and billing information
Washington State contractor license verification requests

Automatically Collected Information:

IP address and device information
Website usage data and page views
Browser type and operating system
Referral sources (how you found our Washington website)
Social media interaction data from our Washington accounts
Email open and click rates
Text message delivery and response data

2. HOW WE COLLECT YOUR INFORMATION

We collect information through:

Washington website contact forms and quote requests
Phone calls to our Washington office
Email communications to our Washington team
Text/SMS messaging with Washington customers
Social media interactions on our Washington Facebook and Instagram accounts
Local online advertising (Google Ads for Washington, Facebook Ads targeting Washington)
In-person consultations throughout Washington State
Customer referrals within Washington
Local Washington home improvement lead services

3. HOW WE USE YOUR INFORMATION

We use collected information to:

Provide estimates and home improvement services throughout Washington
Schedule appointments and consultations in your area
Communicate about your Washington projects
Send marketing communications about Washington services (with your consent)
Improve our Washington services
Create targeted advertising for Washington residents
Analyze Washington market performance and customer trends
Comply with Washington State legal and regulatory requirements
Process payments for Washington projects
Verify Washington State contractor licensing requirements

4. MARKETING COMMUNICATIONS

Email Marketing:

We send promotional emails about Washington home improvement services, statewide special offers, and Washington-specific home tips
You provide consent by submitting forms on our Washington website or requesting information
You can unsubscribe at any time using the link in our emails
We track email engagement for our Washington customer base

Text/SMS Marketing:

We send text messages about Washington appointments, project updates, estimates, and promotions
You consent by providing your phone number to our Washington operation
Message and data rates may apply
Reply STOP to opt out at any time
Reply HELP for Washington assistance

Social Media and Online Advertising:

We advertise on Facebook, Instagram, and Google targeting Washington residents
We use your information for targeted advertising to Washington audiences
We track ad performance for our Washington market
We may retarget Washington website visitors with relevant ads

5. INFORMATION SHARING AND DISCLOSURE

We do not sell your personal information. We may share information with:

Service Providers:

Email marketing platforms for Washington customer communications
Text messaging services for Washington notifications
Washington-specific CRM systems
Website hosting and analytics for our Washington site
Payment processing for Washington projects
Washington advertising platforms

Business Partners:

Washington-licensed suppliers and subcontractors (for Washington project fulfillment only)
Washington professional referral networks
Local joint marketing partners (with your explicit consent)

Legal Requirements:

Washington State law enforcement when required
Washington State court orders and legal proceedings
Washington State regulatory compliance requirements
Protection of our Washington operation rights and safety

6. DATA SECURITY AND PROTECTION

We implement appropriate security measures to protect your information:

Secure data transmission using SSL encryption
Protected data storage with access controls at our Washington operation
Regular security assessments of Washington systems
Washington staff training on data protection and privacy
Limited access to Washington customer information on a need-to-know basis
Secure disposal of Washington records

7. YOUR PRIVACY RIGHTS AND CHOICES

Under Washington State law, you have the right to:

Access and review your personal information
Update or correct inaccurate information
Opt out of marketing emails and text messages from our Washington operation
Request deletion of your data (subject to Washington State legal requirements)
Restrict how we use your information
File complaints with Washington State regulatory authorities

8. WASHINGTON STATE PRIVACY COMPLIANCE

Washington My Health My Data Act (MHMDA): If applicable to any health-related home improvements (accessibility modifications, air quality improvements), we comply with Washington’s health data privacy requirements.

Additional Washington Consumer Rights:

Right to transparency in data collection practices
Protection against unfair and deceptive data practices
Compliance with Washington Attorney General privacy guidelines

9. COOKIES AND TRACKING TECHNOLOGIES

Our Washington website uses cookies and similar technologies to:

Remember your preferences for Washington services
Analyze Washington website traffic and user behavior
Provide targeted advertising to Washington residents
Improve Washington website functionality
Track effectiveness of Washington marketing campaigns

10. THIRD-PARTY SERVICES

We use third-party services for our Washington operations:

Analytics and Advertising:

Google Analytics for Washington website traffic
Google Ads targeting Washington
Facebook and Instagram advertising for Washington market

Business Tools:

Email marketing platforms for Washington customers
Washington CRM and customer service tools
Payment processors for Washington projects

11. DATA RETENTION

We retain Washington customer information for:

Active Washington customers: Duration of business relationship plus 7 years
Washington marketing communications: Until you opt out or request deletion
Washington website analytics: 26 months
Washington financial records: 7 years per Washington State requirements

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our Washington operations or Washington State laws. We will notify Washington customers of significant changes by:

Email notification to our Washington customer list
Prominent notice on our Washington website
Updated effective date on this policy

13. CONTACT INFORMATION

For privacy-related questions or to exercise your rights regarding our Washington operation:

Bayside Home Improvement LLC – Washington
Email: info@baysidehi.net
Phone: (206) 590-0736
Address: 11335 NE 122nd Way Suite 105, unit 143, Kirkland, WA 98034

Privacy Officer:
Email: info@baysidehi.net
Phone: (206) 590-0736

Last Updated: 05/22/25
This Privacy Policy is specific to our Washington operation and complies with Washington State privacy laws and regulations.